Ann Barr - is a consultant and sales trainer who has written eight books on sales and marketing. You can sign up for Ann's free Weekly Sales tips e-mailed newsletter at her website www.sellingsupplies.com.

Tom Callinan - is the managing principal of Strategy Development, a management consulting firm (strategydevelopment.org).  From 1998-2005, Callinan was an executive with IKON Office Solutions.  Prior to IKON, Callinan was the founder and CEO of Copifax Inc. Callinan graduated with honors from The Wharton School, University of Pennsylvania and can be contacted at callinan@strategydevelopment.org.

Raymond Cote - Village Copier Service LLC - At the urgings of many of the customers Raymond Cote serviced in his capacity as a Technical Specialist and Field Service Supervisor, he founded Village Copier Service in September 2000 so that he could provide superior multi-product maintenance.  As a result of having a strong Technical background in Xerox Systems, Village Copier Service will continue its policy of addressing the evolving needs of their client base, offering their clients top-notch service, which is unsurpassed in the industry.

Village Copier Service began in September 2000, with a simple concept: Supply customers of high-speed copiers and printers with dependable service consistent with high integrity and honesty.

They are pleased to report that their customers have valued their mission and the company has grown accordingly.  Many of their customers initially heard about Village Copier Service from one of their current customers.  They take our mission seriously, stand behind their products and services, provide exceptional value that organizations expect and do it in a way that promotes customer referrals.

Village Copier Service estimates 25% in annual savings, under the punull service maintenance agreement.  They believe the two basic ingredients in providing top-notch service are People and Parts.  Their senior Field Service Engineer, Raymond Cote, has 30 years experience with Xerox Copiers and printers.  He believes the maintenance of an adequate on-site inventory is paramount and, accordingly, their on-site inventory will be constantly surveyed and revised as necessary with Xerox as their future supplier of machine parts, tool and fields retrofit for the for seeable future.

Raymond Cote's career started with Xerox in 1970 as Technical Representative servicing the Xerox 2400 family.  In 1982 Xerox introduced the 5090 high- speed copier.  Shortly after that the Docutech 135 printer was introduced and the rest is history.  In 1990 Ray was instrumental in starting the night service team in New York City District where he held the position of Customer Field engineer until he retired in March of 2000.  Ray has also been crossed trained on the following products: 5090, 5390, 5690, 1090, 5100, 5800 and the following High-speed printers: Docutech 135, 6180, 4135, 6135, 4050, 4090.

Scott Cullen                    

Scott Cullen - of CAP Ventures, has been covering the office equipment industry since 1986.  The former managing editor of Office Dealer and Office Systems magazines, Scott is currently editor of CAP Ventures' Digital CAPsule Review newsletter and continues to write extensively for office trade publications and various online publications.  He can be contacted via e-mail at culcom@voicenet.com or 215-862-1917.

CAP Ventures - Phone: 215-862-1917 - culcom@voicenet.com

Britt Horvat                     

 

Britt Horvat - works with The Parts Drop, a company whose specialty is in making copier parts and supplies for Xerox brand machines.  The Parts Drop also provides the information and products needed to recondition most models of Xerox Copy Cartridges.  He can be reached at 201-387-7776 or visit www.partsdrop.com.

 

The Parts Drop - Phone: 201-387-7776 - Website: www.partsdrop.com

 

Ronelle Ingram                

 

Ronelle Ingram -is the Director of Technical Service for FKM Copier Products, Irvine, CA.  Ronelle is well-known for her teaching seminars and "Service Edge" conferences.   She can be reached at ronelle@email.msn.com.

 

FKM Copier Products - ronelle@email.msn.com

 

 

Larry McGinnis                

Larry McGinnis - brings over thirty years to the office machine business and is currently marketing a Windows based sales help program called Copier Sales Builder for copier salespeople.  For further information , he can be reached at 909-867-4802.

Copier Sales Builder - Phone: 909-867-4802

 

Tim Nissan                      

 

Tim Nissan - is a representative of DocuLex, Inc. Contact him at 863-619-2638 or e-mail tnissan@doculex.com.

 

DocuLex, Inc. - E-mail tnissan@doculex.com

 

 

Lou Slawetsky                  

 

Lou Slawetsky -  is a part of Industry Analysts, Inc. a marketing & management consulting firm for the office automation industry.  Much of the company's research and testing results can be viewed on their website at: www.industryanalysts.com. can be contacted at:

 

Industry Analysts, Inc. - Attn: Lou Slawetsky - 50 Chestnut Street Ste. 900 - Rochester, NY 14604-2318

Phone: 716-232-5320 - Fax: 716-454-5760 - www.industryanalysts.com

 

Andy Slawetsky               

 

Andy Slawetsky - is a part of Industry Analysts, Inc. a marketing & management consulting firm for the office automation industry.  Much of the company's research and testing results can be viewed on their website at: www.industryanalysts.com. can be contacted at:

 

Industry Analysts, Inc. - Attn: Andy Slawetsky - 50 Chestnut Street Ste. 900 - Rochester, NY 14604-2318

Phone: 716-232-5320 - Fax: 716-454-5760 - www.industryanalysts.com

 

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