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This family-owned business had its 40th year anniversary last May. These years of service have propelled them to the successes of being the largest Panasonic dealer in the world. They specialize in helping the small dealer—although they have the capacity to handle any size order large or small—offer large dealer service and technical support, even if they aren’t equipped to capacity.

All Panasonic Gets the Small Dealer

But they can handle any order Large or Small

All Panasonic not only offers dealers a variety of Panasonic printers, scanners, fax machines, Panaboards, and supplies. They service and support their products. All Panasonic will teach your reps what to look for when they enter an office, so that they understand where you customer’s needs are.

Set up to work from laptops and consult their site for everything from account status, to manuals and part order delivery confirmations, All Panasonic will share their network with dealers so that they have the capability to service their customers more efficiently and intimately.

“We can give small dealers the resources of our large dealership at their fingertips. They don’t have to invest a tremendous amount of time, energy, and capital because All Panasonic has it all done for you,” said Frank Grasso, CEO.

Training is another important ingredient to the All Panasonic small dealer program. All Panasonic will not only train you to understand the capacity of their machines, but will educate dealers on how to service the equipment.

“If there are any sales or technical issues, we are right there to assist all the way. It’s in our best interest since we wouldn’t sell a product that cannot be supported properly,” said Grasso.

Small dealers and large dealers alike will find All Panasonic’s 99% next-day ship rate (from 6 locations on the East Coast), in-house financing and e-reporting and meter read capabilities irresistible. But mostly, all dealers will find All Panasonic’s customers service to be superb in an industry where “relationships are everything,” according to Mr. Grasso.

The Consultant approach to Customer Service

We’re not just a distributor who sells a product. We educate you on how to connect it and maintain it and make money for years to come, off of the maintenance. A lot of companies today are just selling you the product and you call somebody else for service. That’s not the business that we run here,” said Grasso.

Whether you are large or small, All Panasonic wants to find out your needs and help you earn more with repeat business. This is why they take a consultative approach to customer service. They are available to take your calls 12 hours a day.

All Panasonic wants to know if you are focusing on color printers or supplies, what your training needs are, where your financial necessities range and how they can be improved through efficiency and product variation.

Their service is seamlessly run because they outsource nothing. They have their own delivery fleet, IT department, and over 100 technicians. So, All Panasonic is in control of how it services its customers in every aspect.

All Panasonic will set up the program that’s right for you. If you just need products at a good price and at your customer’s door yesterday, or if you need a technical make-over for handling service calls and a growing customer base, All Panasonic has it all.

IT- Got Questions on your network setup?

All Panasonic has answers; with 15 IT technicians and over 100 technicians to assist dealers with increasing their network aptitude, your dealership will be as tech savvy as you were hoping you’d be by now.

Ever been in the middle of setting up a digital machine to your client’s over grown network and then getting confusion errors from the server? Call All Panasonic or log onto their website. Their IT experience can get you through the call and online manuals are an instant lifeline to your specific copier’s every need.

If they can’t get you through the call over the phone, they will send someone over to assist you. Just check to see if you are in their service area.

40 Years of Business

With a Little help from Grandmother Grasso

TGI, All Panasonic’s Parent company, was started as a small service shop in Brooklyn 40 years ago. Tony Grasso (Frank Grasso’s father) and Joe Tadanier were working for Apeco at the time and they decided to go into business for themselves.

Tony’s mother agreed to allow them to start the business in her home and would take calls for the business while the partners were out servicing machines and selling supplies. With one thousand dollars in capital, TGI was born. Their first sale was a role of electric static copier paper.

After about a year, the duo moved to a small storefront on Court Street in downtown Brooklyn. Steve Adler joined the group as a partner to help grow the business. Adler and Grasso concentrated on sales while Tadanier took care of the backend/ technical side of things.

Business grew along with the industry; TGI quickly learned the value of good service to their customers. They out worked the giants in the industry by providing individualized services and pricing according to customers’ needs and industry demands. Word of mouth drove the business to success.

Today, TGI is a forty million dollar venture and is run by the second generation of its founders. 5 years ago they moved into a 40,000 sq ft facility in Brooklyn. They own 6 divisions including T & G Business Products and Lad Office Machines in FL and are planning the opening of a technology center in NYC later this year.

Their experience in business has been the key to their success. Encouraging their employees is another contribution. There are employees at TGI that have been there for over 30 years. This type of success is hard to come by in an industry of consolidation. From frequent contests and parties, to a periodic newsletter, TGI is a close-knit family.

“We’ve had the luxury of all these years, I’m second generation and I’ve had the benefit of being born into this company and learning from my father’s experience. My job is to make sure that everybody’s on the same page and that customer service is first,” said Grasso, “We run lean and mean, we don’t have managers for managers around here.”

Future Expansion

TGI is hoping to be a fifty million dollar operation in five years. To do this they are going to put “more feet on the street” and continue their excellence in customer satisfaction.

“In Today’s competitive marketplace you get one shot, once you lose a customer you never get them back,” said Grasso, “Once we get a customer we invite them into our family and we keep them 100% satisfied at any cost.”

“The best way to be competitive is to understand your customer’s needs and to provide quality products & services to fill those needs.” says Grasso.

Contact All Panasonic:

866-844-6201

By Jamie Hamilton— in addition to writing business profiles in ENX, Jamie writes and designs ads, brochures, catalogs, newsletters, and manuals for companies in the imaging industry. She can be contacted at: Tel/ Fax 502-896-1051 or e-mail her at: jamiewriter@hotmail.com.

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