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Company On The Move: Ames Supply Company
For 103 Years
Ames Supply Company—Aims to Please
By Jamie Hamilton
Since 1902, Ames Supply Company has been serving the office machine industry by supplying dealers with the parts and supplies needed in their service departments.
Ames Products
Ames Offers Customers: An extended selection of cleaners and supplies, hand tools (i.e., industry known Ames' Green Handle and Cushion Grip screwdrivers and nutdrivers), toner vacuums and accessories (exclusive U.S. distribution of Convac toner vacuum and accessories), carts and other shop equipment, electronic test equipment, copier parts (OEM and aftermarket), laser remanufacturing parts and supplies (drums, blades, rollers, toner and developer), and typewriter parts. They also offer inkjet and laser cartridges, along with ribbons and printwheels.
With over 6,000 service, copier, imaging, and roller products in stock, Ames customers have a variety of products from which to choose. And, as a charter member of the Business Technology Association (formerly NOMDA), Ames took leadership in providing both OEM and aftermarket product alternatives.
There is no minimum order requirement at Ames and drop-ships are available, along with quantity price breaks. Orders placed before 3:30 CT are shipped same day. Next day and second day delivery options are available.
While shopping online at www.amessupply.com is currently available, look forward to a new and improved Ames website in July.
Customers Receive the Royal Treatment
“Our customers are like royalty to us,” said Vice President of Ames, Robert A. (“Rob”) Hildebrandt. “When they need something we jump.” Family owned and operated, Ames Supply Company aims to please.
Customer service support is the number one priority at Ames. “Long before it was fashionable, Ames recognized the value in treating customers as business partners and helping them find solutions to their daily operating problems,” said Hildebrandt.
And with over 10,000 customers, Ames has perfected the art of making customers happy with over 103 years of service. Ames' Account Representatives maintain a positive attitude philosophy. Their knowledgeable staff has long-term experience in the industry, with some members who have been with the company well over 30 years.
103-Year History
Originally selling Remington typewriters, Ames Supply Company was incorporated in August 1902. Soon after, Arthur R. Ames, Sr. discovered that throwing out a used core or platen was a waste. So, at night he would apply new rubber to them and recycle the part instead.
From there, Ames developed the practice of recovering different types of rollers and also supplying tools and cleaning supplies to typewriter technicians. In fact, he may have been the first recycler in the business machine industry.
Since its inception, the company has not only grown, it has become a family heirloom passed down through the generations. Currently, the company’s operating President is Ames, Sr.’s granddaughter’s (Claudia Hildebrandt) husband, Robert C. (“Bob”) Hildebrandt. Their son, Rob Hildebrandt (great grandson of Arthur R. Ames, Sr.) started with the company in 1988. He has since worked his way up through the company to become Vice President.
Today, Ames Supply Company is located in a 22,000 sq. ft. facility in Lisle, Illinois. They also have a 67,000 sq. ft. distribution center in another suburb of Chicago.
They supply many industry specific products for technicians spanning the following industries: Third Party Service Organizations; Bio-Medical Technology; Banking Equipment Repair; Amusement, Coin-Op, and Gaming; Telecom & Datacom Installation and Repair; Reprographics; Electronics; and Printing industries.
Future
Ames looks forward to the future of continuing to serve their current and prospective customers. Since more and more customers are coming from the web and enjoy the technological advances of online transactions, Ames’ first future goal is to re-vamp their website to do just that. “We want to make it easy for our customers to do business with us,” said Rob Hildebrandt.
While shopping online at www.amessupply.com is currently available, look forward to a new and improved Ames website in July where you will be able to access your account history, place re-orders, easily track orders and access personalized pricing through a login ID. Orders will also be processed more efficiently as they will be automatically be entered into the business sales and accounting systems with the click of a mouse.
“We are also currently making advancements in lasers,” Hildebrandt continued. Numerous newly added items to their product offering include OEM and remanufactured laser printer toner cartridges and maintenance kits.
Contact Ames Supply Company:
800-323-3856
800-848-8780 Fax
by Jamie Hamilton— in addition to writing business profiles in ENX, Jamie writes and designs ads, brochures, catalogs, newsletters, and technical manuals for companies in the imaging industry. She can be contacted at: Tel/ Fax 502-896-1051 or e-mail her at: jamiewriter@hotmail.com.
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