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The long-awaited school district bid has finally arrived: 120 pieces of equipment. Winning this bid will really help your dealership. As you scan the RFQ, you notice the school district requires 18 coin-operated machines for each school’s library. Your company has never sold coin-op vending units. What are you to do?

Don’t panic. Call Jamex.

Jamex is the leading manufacturer of vending and cost recovery systems for business machines. They can help you sell more copiers and fulfill more of your customer’s needs. Jamex provides the specific knowledge that is needed to accurately bid any type of vending and cost recovery system.

“The majority of our business is done with independent dealers across the United States and Canada,” states Jim Wells, Jamex’s founder, owner, and head of engineering. “Our typical customer is the independent dealer who has a need for one or two coin-operated copiers that will go into educational facilities, libraries, grocery stores, and other independent businesses. We have also had customers who have been able to place in excess of 100 self-service copiers at one time. Several OEMs work with us to make sure they (and their dealers) have immediate access to our documented interface solutions for their equipment.

“Our goal is to make sure that your dealership never has to walk away from a selling opportunity just because there is some type of vending need. We will do whatever is necessary to enable the dealer to provide an appropriate vending solution to the end user.

“We can help your sales staff at any point in the sales process--before or during. Our vending professionals can teach your reps what questions to ask and help them with information gathering. Each vending machine has its own unique capabilities. The more information we have, the better our technical staff can custom design your vending solution. Our commitment is to always satisfy the end user’s needs by making your sales rep a vending professional.”

Let’s get back to the school district bid. You’ve worked with the school district for over six months to close the equipment sale. The school board or PTA has finally approved the purchase. Now, the school staff wants the fully configured, vended copiers delivered … yesterday. Jamex’s goal is to have those customized vending systems, interface solutions, and installation and usage instructions ready to ship the moment you call! Jamex’s toll-free phone (800/289-6550) is answered by a live person Monday – Friday, 8:30 a.m. to 6:00 p.m. (EST). Someone is always there to answer your sales, configuration, installation, or remote troubleshooting questions.

When it comes to technical assistance, Jamex strives to make the vending portion as transparent as possible for your technicians. Jamex has some of the most knowledgeable technical vending specialists in the world. They’ve been creating and supporting interface solutions for over 25 years. In that time, Jamex has built an interface library that totals more than 2,300 interface solutions.

Wells reminisces, “Our history dates back over 25 years, when I was asked to develop an interface for the Savin 870. This machine had an automatic time-out that was driving other manufacturers of coin-ops crazy. All the current coin-operation boxes would cause the copier to hang up, requiring the 870 to be unplugged and restarted. I developed a customized interface that allowed the vending system to function properly without hanging up the copier.”

The copier industry has come a long way since then. Today, Jamex vending equipment easily deals with appropriately charging for 11 X 17-inch two-sided color or 8 1/2 X 11-inch one-side monochrome, paying with coins, bills, or a stored-value card on a copier, printer, or fax in any location.

In 1981, Jim and his wife, Connie, started the company, James E. Wells & Sons, out of their spare upstairs bedroom. By 1987, the business had outgrown the bedroom and needed a new image. Connie wanted a name that alphabetically would stay next to the James E. Wells & Sons location in their customers’ rotary card files. She came up with the idea of Jamex. The distinctive name with an X incorporated the “James” of founder Jim Wells’ given name, kept the Rolodex position, and has become an industry icon signifying vending eXcellence.

Jamie Wells, major accounts, explains how, “Our products have a tremendous reputation for quality. At a national library conference a while back, we were approached by a librarian who recognized our name. She informed us that her library had purchased one of our vending systems from a local dealer. Every time the library goes out to bid for a new copier, they require it to connect to this specific Jamex vending system. It wasn’t until the end of the conversation that we realized the vending system her library had purchased was now legally old enough to drive. This woman spoke directly to the fact that in the marketplace, the Jamex name is synonymous with a quality product.”

Jim, Connie, and son Jamie continue to believe in the old adage, “Nothing amazes people more than straight talk and plain dealing.”

In November 2005, Jamex’s 35 employees relocated into their new 25,000-square-foot facility. “We love the comfort, convenience, and efficiency of Jamex’s new home.”

Jamex celebrated its 25th anniversary in January 2006, a genuine tribute to the ongoing commitment, innovation, and winning business model that has enabled Jamex to grow and prosper within the ever-changing imaging industry.

Jamex’s goals

1. Position your dealership to be able to say “yes” to all of your customer’s vending needs.

2. Provide selling experts to help your sales staff ask the right questions in order to place the right product the first time.

3. Develop interface solutions and vending systems before the market even asks for them, allowing immediate availability to the dealer for installation.

4. Provide the dealer with the security of knowing Jamex stands behind the vending solution being sold.

Jamex’s strengths

1. Providing the most knowledgeable technical vending specialists in the world. Making support easy is their specialty.

2. Jamex sales staff members spend as much time before the sale, educating the dealer, as they do manufacturing the vending equipment. Jamex knows that if the dealer isn’t comfortable making the sale, it won't be made.

3. Jamex offers flexibility in configuring your vending system with units that accept coins, bills, or stored-value cards. These units can be customized with mounting systems, optional receipt printers, or fax control capabilities.

4. Jamex offers integrated systems that interface with nearly a dozen popular software vendors, allowing recovery of print costs when using a networked printer.

Jamex’s reasons for success

1. Jamex has an extensive, on-hand inventory of the components required to provide immediate customization.

2. Most interface solutions are developed and on the shelf before the dealer calls with a need. Those solutions that need to be developed can be done at no cost to the dealer.

3. Most systems can be installed in under one hour, a testament to the design, ease of use, and serviceability.

4. All Jamex products have a two-year warranty and lifetime support.

For more information, contact Jamex today or visit their Website (www.jamexvending.com).

Jamex Inc.
2415 North Triphammer Road
Ithaca, NY 14850
phone: 607/257-6550 or toll-free 800/289-6550
fax: 607/257-1139
e-mail: info@jamexvending.com

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