enx magazine

When customers call Arlington Industries, they don’t just get directed to the operator, they actually get to speak to their own personal sales representative. Thus they begin their journey into an entirely different experience than they’ll get with any other imaging supplies distributor. Unlike its competitors, Arlington’s entire foundation of business is based on customer service. They ensure that their employees have strong product knowledge and impeccable customer service skills. In addition, Arlington continues to ensure that its product mix is unparalleled in the industry. This kind of dedication sets Arlington above all others in the imaging supplies industry.

Arlington’s goal is to become the customer’s first call distributor for copier, fax, printer and MFP supplies in the marketplace. They have an expansive inventory of product, including most major manufacturer’s OEM product, the most extensive compatible line in the industry, and an unmatched source of hard-to-find copier and fax product. Customers will no longer have the need to shop around. With just one phone call, they can easily check off everything on their list. Arlington can easily be your one-stop wholesale provider of all your imaging supply needs at the most competitive prices in the marketplace.

After thirty-five years of partnering with office equipment resellers, Arlington has earned its place of honor. It is a trusted supplier of quality OEM and compatible products. Throughout its 35 years of business, Arlington’s commitment to the industry has been based on building quality relationships with its customers, suppliers and employees. These relationships require a strong foundation of mutual trust and understanding that is continually nurtured. Arlington understands that trust must be earned and is thus dedicated to the highest ethical standards. Its ongoing adherence to this philosophy has earned it a valuable reputation, helping sustain its position as the industry leader.

Arlington also prides itself on its reputation of having not only the largest selection of compatibles anywhere, but also having the best quality compatibles in the industry. “Our breadth and depth of compatibles can’t be touched by any of our competitors,” comments Al Carroll, Vice President of Sales and Marketing. “The most obvious reason for Arlington’s lead in the compatibles marketplace is that we were the first to really enter this arena. We were one of the first wholesalers to recognize that the consumer wanted value-priced alternatives to OEM supplies in the mid-to-late 1980’s. So we’ve been at this for a long, long time. As we all know, practice makes perfect, and if you ask Arlington’s satisfied compatible customers, they’d tell you that Arlington’s compatibles are the cream of the crop.” Arlington had the foresight to strategically align themselves with a few key quality remanufacturers early in its development. Today, Arlington is the leading full-line distributor of compatible imaging supplies in the United States. Manufactured in the USA, with the finest materials, Arlington’s compatibles all come with a 100% guarantee. Customers have absolutely nothing to lose!

Arlington offers both Premium and Economy Compatible lines of products. Both lines of products offer the dealer great prices, higher profit margins, attractive packaging, yields that are equal to or higher than the OEM, ultrasonic welds, and environmentally friendly products that reduce waste. The Premium compatibles also have new drums and virgin cores.

Your Arlington sales representative can sign you up for email notification of compatible product updates. These notifications will allow you to view a list of new products, as new compatibles are added to the ever-expanding list of products offered by Arlington.

Arlington’s extensive inventory of over 11,000 products provides you with the ultimate One Box Solution. Arlington ships OEM and compatibles in the same box, avoiding the need to call multiple suppliers. Immediate same day shipping from its five regional distribution centers provides fast delivery. Additionally, Arlington provides blind drop shipping directly to your customer, making it appear that the packages sent to your customers came directly from you.

Arlington’s customers look to Arlington for much more than just great products and great prices. In addition to having their own dedicated and trained professional sales representatives, Arlington’s customers are provided numerous other services and tools. One of the greatest sources of information and tools for all Arlington customers is its website, www.arli.com. Unlike many of its competitors’ websites, the site is not password protected, is frequently updated, and thus contains great product information. On this website, customers can find information about vendor promotions, price actions, new products, specials, and much more.

In addition, they can log in to the newly-updated E-Business site to purchase any of Arlington’s products online. Because the E-business site is internet-based, it is available to customers 24-7. Customers can check stock availability, track orders via UPS, receive their own customized pricing, arrange for blind drop-shipping, search for products using an extensive search engine, create shopping lists, and view current and past orders and invoices. The new site has been re-designed based on direct customer input.

Arlington also distributes its yearly National Pricer, which is the most-referenced catalog in the industry. Known for its easy-to-use format, it lays out product by manufacturer, then by machine, then by part number. Customers and competitors everywhere use the Arlington catalog. This same user-friendly format is used for Arlington’s “Compatalog”, a compatible-only comprehensive, full-color reference guide featuring over 4,000 compatibles including laser, copier, fax, inkjet, ribbon, MICR and POS supplies that educates customers on what compatibles exist for which machines. Both the Catalog and the Compatalog come in print and on CD-Rom, so that customers can download the electronic information and utilize it for their own marketing purposes. Arlington also provides marketing templates for its customers so they can create sell sheets, brochures, web pages, and flyers to market to their own customers.

Arlington Industries, a wholly owned subsidiary of Carolina Wholesale Group, has a long history or helping dealers fulfill the needs of their customers. Arlington’s roots date back to 1972 when they were a local distributor of toner located in Arlington Heights, Illinois, a suburb of Chicago. The company steadily grew establishing distribution relationships with leading manufacturers. Today, Arlington serves the entire USA from its three regional sales offices in Chicago, Los Angeles and Atlanta — shipping from five distribution facilities in Chicago IL, Atlanta GA, Los Angeles CA, Philadelphia PA and Charlotte, NC. As always, they sell only to dealers, never to end-users. Thus, they focus their inventory on consumable supplies for copiers, fax and printers.

Arlington has partnered, as an authorized distributor, with several of the premiere buying groups including; IBPI, INTEC, Office Partners, TriMega Purchasing and Vision Business. Members are able to maximize their purchasing power through these valuable relationships.

Many resellers also take advantage of Arlington’s “Friday Specials.” Four compatible items are offered at substantial savings each Friday. If you’re not receiving your “Friday Specials” fax, call your rep or sign up on line.

Partner with Arlington to maximize your business opportunities. It’s a journey that begins by with a simple phone call to 800.887.3040 or visiting www.arli.com. This is the step that will begin your journey, one that is guaranteed to lead you to a most satisfying and fulfilling long-term relationship that is unlike any other you’ll experience in the imaging supplies industry today.

by Ronelle Ingram

Contact

Arlington Industries, Inc.

1616 S. Lakeside Dr., Waukegan, IL 60085

Tel: 800.887.3040 • Fax: 847-689-1616

email: slswebqus@arli.com

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