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In addition to FMAudit reviewed in the article, the following companies also offer print management solutions:
MWA Intelligence www.mwaintelligence.com
Key Print Management Products: Intelligent Assets pre-sales Meter Audit tools allow dealers to show prospects how to best leverage the dealer’s recommended mix of devices. According to the company’s website, “This cost justification can shorten sales cycles and pave the way for deeper customer relationships.”Intelligent Device Management is a solution that provides the dealer with device error codes and diagnostic information to expedite customer service.
Intelligent Service Management is a module that automates and enhances processes for service dispatch, help desks, part replenishment, credit collections, and meter billing.
Intelligent Workforce is a module that links the service activities of a dealer’s field force and other key areas of the organization, connecting them with service management, supply chain operations, dispatchers, account management, credit and collections, and IT.
PrintFleet www.printfleet.com
Key Print Management Products: PrintFleet Suite is a USB key that plugs into a networked computer to gather information on an organization’s printing devices. It can perform print audits, collect meter reads, check supply levels, and troubleshoot devices without installing any software.PrintFleet Suite-Pro is also a USB key that combines the core features of PrintFleet Suite with SmartScan discovery and data collection, intelligent network recognition and file mapping, advanced error code collection, and data sorting from the user interface. It is designed for use by sales reps and service techs who need to perform rapid assessments on client sites with 50 to 5,000 printing devices.
PrintFleet Optimizer Plus (PFOPlus) is a hosted remote print management solution designed to continuously monitor printers, copiers, fax machines, and MFPs on a network. Key capabilities include remote meter read collection, remote device diagnostics and the proactive maintenance and supplies fulfillment. It supports devices from all leading vendors and allows dealers to access client information any time of the day.
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