enx magazine

Have you ever struggled to figure out how to clear the PM light on an HP printer? How about figuring out exactly what Error Code 49 or 50.1 represent and what part needs to be replaced? Have you ever tried to order the correct printer part without knowing the OEM part number?

AccuTek is the answer to these service technician’s frustrations. AccuTek specializes in HP and Lexmark refurbished printers, printer parts, fusers and maintenance kits. They offer free telephone technical support and online technical information at their website www.accutekimaging.com to help you get the repair completed properly and on time. The AccuTek website can be a tech’s or dispatcher’s immediate technical resource. You don’t need to register to browse the useful tech information, but when you are registered online as a reseller, you will be able to access their reseller tier pricing and start taking advantage of their aggressive prices.

Owner John Zhong started his career in the printer and copier industry in 1985. He had worked on the earliest copier models such as Toshiba BD5511 and the Canon NP120 when he was a design engineer for Toshiba in China. After moving to America, he worked as a printer and copier tech for many years and earned his MBA before starting his own company. AccuTek began operation in 2001, using the combined technical skills and overseas connections of John, and the import & export expertise of his wife Cathy. From the beginning their business focus was on Hewlett Packard, Lexmark, Xerox and IBM printer parts.

“There are many companies that carry printer parts, but we are one of the few that only carry printer parts. If you need printer parts, we either have it in stock or we find it for you for next day delivery. No customer is too small to get help, and no part is too small to be ordered,” said John. “That’s what makes AccuTek a tech-friendly parts shop.”

“Our goal is to make it easy and profitable to do business with AccuTek,” John Zhong explains. “Because of our strong OEM relationship, we receive a lower purchase cost than our competition. We are able to pass the savings to our customers, enabling them to make a higher profit.”

In addition to an inventory of over 2,000 printer parts SKUs, AccuTek remanufactures the complete line of HP. This includes fusers from HP II, all the way to HP 9000. They also remanufacture all the fusers from Lexmark S & T series. They provide fully refurbished, Pass-Test or as-is laser printers to fit your different needs and budget. You can find almost all models including hard-to-find units available at AccuTek.

Every remanufactured item is thoroughly tested. All fuser assemblies are tested over 100 pages and ship with a copy of the test page from the fuser. This assures the installing tech of the quality of all products shipped from AccuTek. AccuTek warranties both new OEM and refurbished units with the same 90 day warranty. “We stand behind everything that we sell,” promises owner John Zhong.

Most standard fuser assemblies are refurbished with genuine new OEM parts. AccuTek is able to customize all the maintenance kits they sell to meet the individualized needs of the servicing dealer and ultimately their customers. This includes: New Fuser with OEM Rollers, New Fuser with aftermarket rollers, Refurbished Fuser with OEM Rollers, and Refurbished Fuser with aftermarket rollers. Dealers can buy products with or without a core exchange. They can also buy a new product and still trade in the old core under the new exchange program.

John explains, “Having worked in the office equipment repair business for over 20 years, I understand the tech’s need to acquire the correct information immediately. Standing in a customer’s office that is being charged over $100 per hour, requires prompt answers and having the right part to complete the repair. Everyone at AccuTek is dedicated to helping make the servicing tech’s work as easy and profitable as possible. We have the business philosophy of being willing to help everyone. That’s why customers keep coming back and even refer their business friends to buy from us.”

As a manufacturer and importer, AccuTek also offers individual parts for rebuilding fusers; including fixing films, heat rollers, pressure rollers, heating elements and much more.

The AccuTek technical help line provides the toll free number 800.218.9222 Ext. 111 for your technician to use for immediate technical help. Senior technical service guru, Gary Schultz has been in the copier/printer service industry for over 25 years. He is available to share his vast knowledge of printer repair techniques and codes with other printer techs that are in need of a bit of guidance. Gary’s instant information has helped many techs out of some stressful in office servicing situations.

In addition to selling HP and Lexmark parts, AccuTek is an authorized Hewlett Packard repair and warranty delivery partner. This enables AccuTek to be intimately involved in the day-to-day needs of running a field service department and an in house repair depot. They truly understand the needs of your service department because they are dealing with the same daily requests and issues that you are experiencing in your repair business.

They know your market place. The new models, the legacy equipment, needed modifications and repair tips are all part of their daily field repair experiences. AccuTek is the printer service tech’s safety net; providing knowledge, parts and customer service.

AccuTek’s warehouse and remanufacturing facility, located in the Los Angeles suburb of Chino, is in the center of Los Angeles, Orange, San Bernardino and Riversides counties. They always welcome walk-in customers who have an immediate need for parts on a will call basis. Hands on technical assistance is also available. They offer same day professional blind drop shipping, and expedited daily shipping with late cut-off time at 4:30PM Pacific Time.

AccuTek Imaging Resource Inc. is your business partner in providing quality laser printer parts with immediate availability, competitive pricing, superior customer service and tech support.

With over twenty years of experience, AccuTek is your trusted source for Hewlett Packard and Lexmark Printer parts, including fuser rollers, power supplies, paper trays, Jet Direct cards and much more. AccuTek now provides parts for the entire HP and Compaq family, including LaserJet, Deskjet, Line Matrix, Mopier, Designjet, DeskWriter, Scan jet, and OfficeJet, etc. AccuTek Imaging is your #1 trusted source in the printer parts industry.

For large volume purchases or any special needs, John will personally help fulfill your individual requests. John is available at 909-628-8300 Ext.103 or email John at johnz@AccuTekimaging.com . u by Ronelle Ingram

AccuTek Imaging Resource Inc.

3957 Schaefer Ave., Chino CA 91710

Tel: 909.628.8300 • 800.218.9222 • Fax :909.628.8533

Sales@accutekimaging.com

www.accutekimaging.com (click “Reseller” log in)

Profile Archive Issues

Article Archives