enx magazine

TSAworld is "The Quality Supplier" for office machine service companies. TSAworld, commonly known throughout the industry as "TSA", is a wholesale distributor of OEM and aftermarket parts, consumables and assemblies for laser, ink jet and dot matrix printers, Canon fax machines, and HP DesignJet plotters. Additionally, they provide copier parts and supplies for Canon, Konica/Minolta, Ricoh, Sharp, Toshiba and Xerox. TSAworld also offers an extensive line of tools, tool kits, chemicals and other supplies that are vital to the successful field service department. Offering both OEM and superior quality compatible parts, TSAworld is a "one-stop shop" for office machine service dealers.

Entering their 20th year in business in 2008, TSAworld has built its reputation on quality for two decades. "Our customers understand the quality/value proposition when it comes to parts and overall service. Selling cheap parts with high failure rates was never our niche. TSAworld always focuses on value." explains partner Jim Spall. "There is a huge profit difference between the cheapest price and the greatest value. In the field service business, the overall cost of travel and labor is always greater than the cost of parts. When a servicing dealer takes a chance using the lowest priced parts, inevitably a problem will occur that requires a no-charge return call. It sounds great to save fifteen dollars on a remanufactured fuser until the part fails out of the box or soon thereafter. The servicing dealer then loses far more profit and the trust of the customer than they saved by buying substandard quality in the first place. Being penny wise and dollar foolish rarely creates a profitable situation."

The long term dedication to quality has paid continuous dividends for the company. In 2007, TSAworld was recognized by Inc. Magazine as one of the country's 5,000 fastest growing private companies. The team at TSAworld understands that it requires far less talent and effort to provide low priced, poor quality replacement parts for office equipment as offered by some parts distributors. This is a path TSAworld will never venture down.

"The thousands of dealers who buy from TSAworld understand the importance of always using quality replacement parts," according to Jack Conner, a founding partner. Jack continues, "At TSAworld we use a combination of genuine OEM and aftermarket parts in many of our remanufactured printer and copier assemblies. Our knowledgebase from hands-on work with the products we sell allows us to mix the highest quality components to provide the greatest overall value. Along with OEM parts, we have relationships with key high quality aftermarket vendors that we have been dealing with for over a decade. The result of this synthesis allows us to provide items like remanufactured fusers, maintenance kits, and major subassemblies with unparalleled quality."

TSAworld has become well known as an innovator over the years. Two commonly cited examples include:

"The company constantly develops specialized kits to solve machine function issues. Typically, these kits include all the OEM parts necessary to fix a particular performance issue for a specific machine or group of models. A technician or service manager needs to order only one part number but receives everything required to fix the problem on the initial service call. This is easier on the dealer and better for the end-user. An example of a recently developed kit designed to improve the profitability of service companies can be seen in our advertisement in this month's ENX issue."

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