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Now let’s get into the Fault Codes and their meanings.  The list which follows is abbreviated somewhat but should give you an idea where to look.             

If you get calls about fault messages rather than Fault Codes on the screen, have the customer press the “Machine Status” button to view the Fault Codes so you’ll have a better idea what the problem is. It may be necessary to have them enter the “Customer Tools” menus to get more information.  Here’s how that is done:           

Press the “Access” button and enter the password (the default is ‘1111’ on this machine).  Then touch the “Go to Tools” button.  You’ll find a well laid out menu with all sorts of customizable features and adjustable defaults including the customer version of the Supplies Management. 

Resetting HFSI Counters (High Frequency Service Item Counters)

For example the fuser count:  This is done by first entering Diagnostic Mode (hold down the ‘#’ key and then press the’ Access’ key. The Diagnostic Login Window will show up.  Enter the password (the default is ‘1934’) and touch ‘enter’ (note that if you put in the wrong password 3 times, the machine will lock up for 3 minutes before you can try again).  Now touch the ‘HFSI’ tab to bring up the HFSI Table.  Look for & select the Fuser.  Its status will show either “off” (not being tracked) or “OK” if it is not over the count yet, or it’ll say “Check” if it is over its count.  To reset the fuser’s actual count to zero, select and highlight the fuser on the list and then touch ‘Reset’ followed by ‘OK’.  Now choose ‘Exit’.  Touch ‘Call Closeout’.  From this screen leave “Reboot Copier” set to “yes” so that your HFSI Fuser counter will be properly reset during the rebooting process.           

That should do the trick for now.  We will get back to this series in the months to come to see how the diagnostic functions and adjustments work.  In the meantime, I hope the code meanings help steer you right.  See you all again next month. 

Britt works for The Parts Drop, a company whose primary business is providing parts, supplies and information for Xerox brand copiers, printers and fax machines.  You can find more information, including many of Britt’s past ENX articles on their website, www.partsdrop.com.  If you’d like to read more about Xerox brand office equipment, there’s also a complete listing of past articles under contributing writers on the ENX website (www.ENXMAG.com).