enx magazine

Kearns Business Solutions provides business enhancing solutions to their clients to help them effectively manage their documents. Providing the highest level of professionalism and service, Kearns offers easy-to-use, business-proven solutions that help organizations increase their profits, streamline processes and improve their overall image.

The Situation

Prior to installing Print Audit Facilities Manager, Kearns was manually collecting meter reads from their customers using a variety of methods such as phone calls, on-site technician visits, printer meter notification emails, and faxed meter requests that were sent out monthly. They were gathering an excess of 20,000 meter readings a month.

This process proved to be unreliable, costly and time consuming since more than 4 people were required to manage the meter collection process. Additionally, faxes were often getting lost in the shuffle. Kearns estimated it wasn't accounting for approximately 10% of meter traffic due to inefficient processes and dated technology.

"With ever-increasing market pressures as well as growing device fleets, meter collection was becoming a daunting task," said Ken Stewart, Director of Technology at Kearns Business Solutions.

Methodology

In order to deal with the situation they were in, Kearns decided to evaluate several fleet management solutions. After weighing their options, they decided on Print Audit's Facilities Manager. According to Stewart, "choosing Facilities Manager was part of a strategy to provide superior services to our clients while capping overhead. We thoroughly evaluated Total Cost of Ownership (TCO) for both self-hosted and hosted solutions, including the infrastructure required to match what Print Audit's Facilities Manager has in place. Facilities Manager continually came out ahead with a lower overall cost of operation than a self-hosted solution."

"Facilities Manager's hosted architecture is working extremely well for us," said Stewart, referring to the software as a service model, which means that Facilities Manager is hosted entirely by Print Audit. "It would've been unwise for us to sink a large amount into a self-hosted solution that would have taken focus away from our core competencies."

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