PO Box 2240 Suite 729, Toluca Lake, CA 91610          Phone: 1-818-505-0022          Toll Free: 1-800-850-4949          Fax: 1-818-505-9972

ENX Magazine     Archives     Media Kits     Editorial Calendar     ENX Mexico & Latin America     In The News     Industry Calendar     Contact Us

Business Profile

METROFUSER Metrofuser remanufactures and wholesales laser printer parts for Hewlett Packard and Lexmark. HP and Lexmark are two of the most popular and profitable brands of laser printers serviced in the USA. Metrofuser offers a broad array of these laser printer parts. Metrofuser differs extensively from others because of their remanufactured evolution. Metrofuser’s remanufacturing is not only an eco-friendly alternative, it is a chance for the part to evolve from its original state. Each repair generation is an evolution to greater quality; a continuous improvement from the original factory model. From implementing engineering upgrades and component-level redesigns to processing engineering efficiencies, the evolution and innovation never stops at Metrofuser.   Metrofuser’s commitment to excellence begins with their Research and Development group. This creative team of engineers sources parts, troubleshoots, tests, recognizes and solves the challenges technicians and distributors experience. If there is an OEM technical deficiency, Metrofuser probably already knows about it and has engineered an improved replacement part for 20%-40% less than the OEM’s wholesale price. Examples of their innovations include: • Addressing an influx of arcing ceramic heater elements. Their engineers have developed a process that virtually eliminates the incidence of this catastrophic failure in fusers utilizing Instant-On Technology. • Teaming up with a leading manufacturer of industrial chemicals to secure a proprietary formulation of synthetic lubricant for use exclusively in their fuser bearings. • Developing a resolution to the industry-wide plague of HP 4200 fusers whose sleeves rip and fail prematurely. • Engineering ZeroSet Technology on all 4700 Fusers and Transfer Kits which reset the maintenance. • Providing professional presentation and superior protection through diverse ISTA-Certified packing technologies. Metrofuser relies on and invests heavily in automation. Their Command Center is a culmination of four years of development by their production and logistics teams. This technology is integrated into Metrofuser’s ERP software which feeds real-time production and logistics information to a 42 inch LCD display located on the production floor, providing Metrofuser’s team leaders and production managers with unprecedented visibility into operational statistics. The data feed enables managers to quickly act on any issue that can improve Metrofuser’s efficiency and quality. Metrofuser understands your need for replacement parts for the newest and most profitable service models. Their R & D engineers focus on the latest OEM part designs, specifications and technologies. They offer first-to-market availability of rock-solid alternative parts that are often on back order or unavailable from the manufacturer or other distributors. Metrofuser understands the servicing dealer often needs assistance in troubleshooting a down printer or identifying exactly what part is needed. Metrofuser provides hotline technical support. Technicians can access a wide variety of support options including online repair tips, toll free phone support, a parts catalog, email, and Instant Messaging. If a part is needed before a core or assembly can be returned for exchange-for-credit, Metrofuser offers advance exchange. Their exchange parts return tracking system provides automatic return reminders, exceptional order/fill rates and unparalleled order cycle times. Through an electronically linked network of strategically located distribution centers, Metrofuser provides 1-2 day ground delivery to 80% of the largest US metropolitan areas. This minimizes shipping time and expense. When ordered by 8pm EST, same day shipping is provided. Metrofuser currently boasts a 96% daily fill rate. With Metrofuser you can offer your customer the ultimate in service and delivery without having to invest in stocking and warehousing. Local customers can enjoy convenient will call order pick-up service. The Metrofuser INST@LERT Notification Service provides unprecedented visibility into their parts supply chain. Metrofuser’s customers have 24/7 access to tracking inbound and outbound parts from the moment the order is placed to the time their transaction has been completed. As an aid to those dealers offering Managed Print Services, Metrofuser has introduced a Certified Recondition Printer Resale Program. Metrofuser’s Certified Reconditioned Printers are typically one third the price of their newer equivalent and are 100% remanufactured. Tier 1 Models are chosen for their noteworthy historic performance and reliably. All models are backed by a 90 day warranty and Level III Tech support. Metrofuser only sells to dealers with a wholesale number and are registered with Metrofuser as a reseller. Each of Metrofuser’s dealer-customers has a dedicated account manager who is familiar with the products and services that will best suit their needs. Each Metrofuser account manager is able to cater to the individual needs of their clients. Founding owner-partner and Co-President Will DeMuth smiles as he explains, “We have expandable rules. We specialize in doing what needs to be done to get things fixed. Every employee is empowered to do what is right for our dealer-partners and Metrofuser. If there is a challenge, we will work around it. We will help source a needed part. We have a bone yard of hundreds of printers that hold thousands of parts. If you need it, we can probably find it and ship it.” Metrofuser has been named to INC Magazine’s ‘Americas Fastest Growing Private Companies’ 2 years in a row. Metrofuser was also a 2009 Recipient of the NJBIZ Green Leadership Award. They were recognized for their ongoing focus on reclaiming, reusing, and recycling approximately 200,000 pounds of electrical and mechanical parts. Metrofuser rebuilt over 40,000 mechanical and electronic parts. Additionally, they recycled over 40 tons of paper and cardboard. Their optional e-invoicing program has eliminated 30% of the paper once used for billing. These procedures improve the earth’s sustainability and reduce overhead. These green savings are then passed on to their dealer-partners, enabling the superior quality NEXGENN re-manufactured products to be sold at savings up to 40% below the OEM wholesale pricing. As part of their partnering philosophy, Metrofuser has created ServicePlus Laser Printer Repair Training. This is a grouping of collaborative disciplines, parts theory, service management and general printer repair. ServicePlus classes provide students with hands-on, real-life scenarios challenging them to work with each technology element with their own hands. Students break it, fix it, install it, troubleshoot it, integrate it, and deploy it. Metrofuser’s ServicePlus Training provides the complete training experience from Entry Level through Service Management Professional. Certification levels include: • Imaging Specialist • Independent Service Professional • Service Management Professional ServicePlus Training classes are regularly scheduled on the east and west coast. Your Metrofuser Account Manager can answer all your questions or you may view the á la carte training options at http://www.metrofuser.com/training.html  From the parts that go into their fusers, to the technicians that build them, Metrofuser’s commitment to quality cannot be overstated. From your account manager who takes your order, to the green packaging used to ship your parts, Metrofuser has learned not only what works, but what doesn’t work. They have distilled this knowledge into providing the highest quality remanufactured Hewlett Packard and Lexmark printer parts, evolutionary engineering, technical training, printer sales and customer service. Key Customer Segments • Online Resellers • Mail Order Resellers • Authorized and Non-Authorized Service Companies • Value Added Resellers • Rechargers Products offered • Fuser Assemblies • Printer Service Training • Maintenance Kits • Power Supplies and Logic Boards • Paper Handling Units • OEM & NEXTGENN Brand Compatible Parts • JetDirect Cards • Certified Remanufactured Printers Service Options • Repair & Return • Remanufactured Parts Outright • Remanufactured on Advance Exchange • OEM New Outright • OEM New on Advance Exchange Contact Metrofuser, LLC 263 Cox Street Roselle, NJ 07203-0356 1-888-FUSERS-1 (387-3771) 908-245-2100 Phone 908-245-2900 Fax 011-908-245-2100 International www.metrofuser.com  email: sales@metrofuser.com West Coast Distribution Center Metrofuser West 301 W Dyer Rd, Unit A - Santa Ana, CA 92707 1-888-FUSERS-1 (387-3771) Phone:  908-245-2100

FREE SUBSCRIPTION TO IMAGING INDUSTRY PROFESSIONALS FOR MORE INFORMATION EMAIL: enx@pacbell.net

www.enxmag.com