Metrofuser remanufactures and wholesales laser printer parts for
Hewlett Packard and Lexmark. HP and Lexmark are two of the most
popular and profitable brands of laser printers serviced in the
USA. Metrofuser offers a broad array of these laser printer parts.
Metrofuser differs extensively from others because of their
remanufacturing is not only an eco-friendly alternative, it is a
chance for the part to evolve from its original state. Each repair
generation is an evolution to greater quality; a continuous
improvement from the original factory model. From implementing
engineering upgrades and component-level redesigns to processing
engineering efficiencies, the evolution and innovation never stops
Metrofuser’s commitment to excellence begins with their Research
and Development group. This creative team of engineers sources
parts, troubleshoots, tests, recognizes and solves the challenges
technicians and distributors experience. If there is an OEM
technical deficiency, Metrofuser probably already knows about it
and has engineered an improved replacement part for
20%-40% less than the OEM’s wholesale price.
Examples of their innovations include:
• Addressing an influx of arcing ceramic heater elements. Their
engineers have developed a process that virtually eliminates the
incidence of this catastrophic failure in fusers utilizing
• Teaming up with a leading manufacturer of industrial chemicals
to secure a proprietary formulation of synthetic lubricant for use
exclusively in their fuser bearings.
• Developing a resolution to the industry-wide plague of HP 4200
fusers whose sleeves rip and fail prematurely.
• Engineering ZeroSet Technology on all 4700 Fusers and Transfer
Kits which reset the maintenance.
• Providing professional presentation and superior protection
through diverse ISTA-Certified packing technologies.
on and invests heavily in automation. Their Command Center is a
culmination of four years of development by their production and
logistics teams. This technology is integrated into Metrofuser’s
ERP software which feeds real-time production and logistics
information to a 42 inch LCD display located on the production
floor, providing Metrofuser’s team leaders and production managers
with unprecedented visibility into operational statistics. The
data feed enables managers to quickly act on any issue that can
improve Metrofuser’s efficiency and quality.
Metrofuser understands your need for replacement parts for the
newest and most profitable service models. Their R & D engineers
focus on the latest OEM part designs, specifications and
technologies. They offer first-to-market availability of
rock-solid alternative parts that are often on back order or
unavailable from the manufacturer or other distributors.
Metrofuser understands the servicing dealer often needs assistance
in troubleshooting a down printer or identifying exactly what part
is needed. Metrofuser provides hotline technical support.
Technicians can access a wide variety of support options including
online repair tips, toll free phone support, a parts catalog,
email, and Instant Messaging.
If a part is needed before a core or assembly can be returned for
exchange-for-credit, Metrofuser offers advance exchange. Their
exchange parts return tracking system provides automatic return
reminders, exceptional order/fill rates and unparalleled order
Through an electronically linked network of strategically located
distribution centers, Metrofuser provides 1-2 day ground delivery
to 80% of the largest US metropolitan areas. This minimizes
shipping time and expense. When ordered by 8pm EST, same day
shipping is provided. Metrofuser currently boasts a
96% daily fill rate. With Metrofuser you can offer your customer
the ultimate in service and delivery without having to invest in
stocking and warehousing. Local customers can enjoy convenient
will call order pick-up service.
The Metrofuser INST@LERT Notification Service provides
unprecedented visibility into their parts supply chain.
Metrofuser’s customers have 24/7 access to tracking inbound and
outbound parts from the moment the order is placed to the time
their transaction has been completed.
As an aid to those dealers offering Managed Print Services,
Metrofuser has introduced a Certified Recondition Printer Resale
Program. Metrofuser’s Certified Reconditioned Printers are
typically one third the price of their newer equivalent and are
100% remanufactured. Tier 1 Models are chosen for their noteworthy
historic performance and reliably. All models are backed by a 90
day warranty and Level III Tech support.
Metrofuser only sells to dealers with a wholesale number and are
registered with Metrofuser as a reseller. Each of Metrofuser’s
has a dedicated account manager who is familiar
with the products and services that will best suit their needs.
Each Metrofuser account manager is able to cater to the individual
needs of their clients. Founding owner-partner and Co-President
Will DeMuth smiles as he explains, “We have expandable rules. We
specialize in doing what needs to be done to get things fixed.
Every employee is empowered to do what is right for our
dealer-partners and Metrofuser. If there is a challenge, we will
work around it. We will help source a needed part. We have a bone
yard of hundreds of printers that hold thousands of parts. If you
need it, we can probably find it and ship it.”
Metrofuser has been named to INC Magazine’s ‘Americas Fastest
Growing Private Companies’ 2 years in a row. Metrofuser was also a
2009 Recipient of the NJBIZ Green Leadership Award. They were
recognized for their ongoing focus on reclaiming, reusing, and
recycling approximately 200,000 pounds of electrical and
mechanical parts. Metrofuser rebuilt over 40,000 mechanical and
electronic parts. Additionally, they recycled over 40 tons of
paper and cardboard. Their optional e-invoicing program has
eliminated 30% of the paper once used for billing. These
procedures improve the earth’s sustainability and reduce overhead.
These green savings are then passed on to their dealer-partners,
enabling the superior quality NEXGENN re-manufactured products to
be sold at savings up to 40% below the OEM wholesale pricing.
As part of their partnering philosophy, Metrofuser has created
ServicePlus Laser Printer Repair Training. This is a grouping of
collaborative disciplines, parts theory, service management and
general printer repair. ServicePlus classes provide students with
hands-on, real-life scenarios challenging them to work with each
technology element with their own hands. Students break it, fix
it, install it, troubleshoot it, integrate it, and deploy it.
Metrofuser’s ServicePlus Training provides the complete training
experience from Entry Level through Service Management
Certification levels include:
• Imaging Specialist
• Independent Service Professional
• Service Management Professional
ServicePlus Training classes are regularly scheduled on the east
and west coast. Your Metrofuser Account Manager can answer all
your questions or you may view the á la carte training options at
From the parts that go into their fusers, to the technicians that
build them, Metrofuser’s commitment to quality cannot be
overstated. From your account manager who takes your order, to the
green packaging used to ship your parts, Metrofuser has learned
not only what works, but what doesn’t work. They have distilled
this knowledge into providing the highest quality remanufactured
Hewlett Packard and Lexmark printer parts, evolutionary
engineering, technical training, printer sales and customer
Key Customer Segments
• Online Resellers
• Mail Order Resellers
• Authorized and Non-Authorized Service Companies
• Value Added Resellers
• Fuser Assemblies
• Printer Service Training
• Maintenance Kits
• Power Supplies and Logic Boards
• Paper Handling Units
• OEM & NEXTGENN Brand Compatible Parts
• JetDirect Cards
• Certified Remanufactured Printers
• Repair & Return
• Remanufactured Parts Outright
• Remanufactured on Advance Exchange
• OEM New Outright
• OEM New on Advance Exchange
Contact Metrofuser, LLC
263 Cox Street
Roselle, NJ 07203-0356
West Coast Distribution Center
301 W Dyer Rd, Unit A -
Santa Ana, CA 92707