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 Equipment Brokers Unlimited — the name says it
all. The breadth and depth of their equipment
offerings, coupled with a base line commitment to
add value to every machine and arrange sales into
a seamless transaction makes EBU, well,
unlimited. Dave Marder - Owner & CEO Historically EBU has been viewed as the gold standard of equipment wholesalers. Their long standing strategic alliances have enabled them to offer new, near new and used equipment with very low meter counts. Also historically their pricing has been a bit above traditional off lease resellers. Then again the equipment they offer is of the highest quality with the lowest of meter counts. Additionally their long tenured staff provides superior industry knowledge and unsurpassed customer service. In short, you get what you paid for. Dave Marder, owner and CEO explains that EBU has been a leading provider of new and low usage copiers for over 30 years because of their people, facilities, knowledge, equipment, logistics expertise, industry contacts and commitment to consistently provide superior customer service. EBU’s long tenured sales force, including Bruce Heicke, Matt Rasic and Jim Rasic, is recognized for their knowledge and creativity in meeting the exact needs of each client. Oscar Zatarain, EBU’s bi-lingual Spanish speaking professional, handles its international transactions. “A couple of years ago, with the down turn of the economy, I saw other wholesalers dropping their prices and reducing the customer service they were  offering.
They were charging less but the reselling dealers
were receiving less. We held firm on our standards
and as a result, EBU gained new customers who
understood the value of buying from a company with
integrity, equipment that was worth reselling and
excellent customer service. There is more to
buying used equipment than just the price.” (from left) Oscar Zatarain, Jim Rasic, Bruce Heicke, Matt Rasic Although it sells almost every manufacturer, EBU specializes in Ricoh, Savin, Gestetner, Lanier, Sharp, Canon, Kyocera, Konica/Minolta, Toshiba, and Xerox office equipment. Economical and prompt shipping is achieved with facilities in southern California, Texas and the east coast. Dave continues, “Many of our Ricoh buyers have a high level of comfort knowing that I also own a Ricoh retail dealership. This enhances our knowledge of the product and our understanding of the inherent challenges of owning and running a dealership. We are aware of equipment issues, technical updates, modifications, supply and part needs.” EBU has worked hard to be able to meet the one machine request of a small dealer in rural America as well as a 200 machine deal in downtown New York. In addition to its traditional focus on the highest quality/lowest metered machines, EBU has listened to the requests of its customers and is now also offering slightly higher metered used equipment, at extremely competitive pricing. And that hasn’t changed EBU’s bottom line commitment to customer service. “We stand behind this equipment in the same manner we stand behind the new, near new and low volume copiers,” says Dave. “In a nutshell, EBU continues to provide Nordstrom quality customer service at Wal-Mart pricing.”  Dave
Marder continues, “Great customer service begins
at the employee level from our newest member on
up. As the company owner, I understand my
responsibility to oversee our workforce and
company environment. Good will and enjoying coming
to work each day can- not be mandated. A happy,
healthy working environment can be gained through
open communication, trust, and learning to work
together with a focus on a common goal.” Recently, Dave says he was able to take a rare step back in this day and age. “Having the luxury of growing, I decided to re-evaluate the entire EBU organization. I did some research and hired a consultant from outside the office equipment industry. I wanted our company culture to be examined from our customer’s point of view. Today EBU is a better company. Each EBU employee has a greater understanding of their role in the overall success of our company. We have an even better commitment to the importance of working together for the common good. Through hard work and dedication over the past year, EBU has reinvented its company culture. A happy, focused work environment pays dividends to all of our clients, vendors and employees.” There have been technological advancements as well. “Within EBU, we understand the need for and use of technology; the internet, password protected online pricing and equipment availability, multiple websites, an ebay store, email, Twitter, Facebook, LinkedIn, instant messaging, texting, and online chatting are constantly being evaluated for their best and most efficient use. Additionally, EBU is expanding its Internet presence for domestic and international buyers and sellers.”  ”Despite our digital infrastructure, we still believe in old fashion face-to-face, person-to-person interaction. Our goal is to have an appropriate EBU staff member meet face-to-face with every EBU customer on an annual basis. Meetings can take place at the client’s office, at an EBU location or at a dealer meeting or other industry event. EBU truly wants to have a personal understanding and relationship with everyone who does business with us. Over 70% of our business is from repeat buyers. We are fortunate to have a large percentage of our new customers come from referrals.” Many of their mid-sized retail dealers regularly purchase 10 to 20 units to keep in stock for immediate delivery. Dave continues, “Some dealers use equipment purchased from EBU to fill their demo room, thereby eliminating the high cost of new equipment. MPS dealers use EBU purchased equipment to balance out the equipment needs of their end users while others use EBU machines to fulfill their customer’s request for lower priced used equipment. International buyers typically purchase a full container of equipment.”   EBU offers convenient,
economical shipping options throughout North
America. Their three facilities offer over 58,000
square feet of administration, sales, logics
management, storage, testing, servicing, staging,
shipping and receiving. Their nationwide locations
enable ease of pickup and delivery from coast to
coast. Company wide attention to detail and commitment to fulfilling the needs of its clientele has enabled EBU to expand the product and services it offers. EBU continues to differentiate themselves from other wholesalers by offering: • Superior customer service • A full range of equipment, from new to traditionally used at both competitive and valued pricing  • Dedicated and knowledgeable sales and service professionals • Technical assistance from in-house, factory certified technicians • 14 point quality assurance review of equipment • Mix and match equipment and accessories • Customized pricing on multi-equipment orders • Worldwide logistics expertise for equipment delivery and pick-up • After sale customer assurance • Face-to-face meetings • Buying and selling from one piece to full containers of equipment • Online real time inventory and pricing • Self pick-up or use of EBU’s logistic specialist • Se habla Español According to Marder, “Now is the time to investigate the time and money that can be saved by acquiring all your new, near new, low and mid-metered equipment from EBU especially if you’re looking for Ricoh, Savin,   Gestetner,
Lanier, Sharp, Canon, Kyocera, Konica Minolta,
Toshiba, and/or Xerox equipment.” Visit and register on the EBU website www.ebu-llc.com. Sign up for weekly emailed specials or call to get acquainted with your EBU dedicated rep and the superior products and services that are available to EBU clients. Contact Equipment Brokers Unlimited 11156 Sherman Way • Sun Valley, CA 91352 Tel: 800.711.2815 www.equipmentbrokersunlimited.com email: dmarder@ebu-llc.com |
