For
103 Years
Ames Supply
Company—Aims to Please
By Jamie Hamilton
Since 1902, Ames Supply
Company has been serving the office machine industry by supplying
dealers with the parts and supplies needed in their service
departments.
Ames Products
Ames Offers Customers: An
extended selection of
cleaners and supplies, hand tools (i.e., industry
known Ames' Green Handle and Cushion Grip screwdrivers and
nutdrivers), toner vacuums and accessories (exclusive U.S.
distribution of Convac toner vacuum and accessories), carts and
other shop equipment, electronic test equipment, copier parts (OEM
and aftermarket), laser remanufacturing parts and supplies (drums,
blades, rollers, toner and developer), and typewriter parts. They
also offer inkjet and laser cartridges, along with ribbons and
printwheels.
With over 6,000 service,
copier, imaging, and roller products in stock, Ames customers have a
variety of products from which to choose. And, as a charter member
of the Business Technology Association (formerly NOMDA), Ames took
leadership in providing both OEM and aftermarket product
alternatives.
There is no minimum order
requirement at Ames and drop-ships are available, along with
quantity price breaks. Orders placed before 3:30 CT are shipped
same day. Next day and second day delivery options are available.
While shopping online at
www.amessupply.com is currently available, look forward to a new and
improved Ames website in July.
Customers Receive the
Royal Treatment
“Our customers are like
royalty to us,” said Vice President of Ames, Robert A. (“Rob”)
Hildebrandt. “When they need something we jump.” Family owned and
operated, Ames Supply Company aims to please.
Customer service support
is the number one priority at Ames.
“Long before
it was fashionable, Ames recognized the value in treating customers
as business partners and helping them find solutions to their daily
operating problems,” said Hildebrandt.
And with over 10,000
customers, Ames has perfected the art of making customers happy with
over 103 years of service. Ames' Account Representatives maintain a
positive attitude philosophy. Their knowledgeable staff has
long-term experience in the industry, with some members who have
been with the company well over 30 years.
103-Year History
Originally selling
Remington typewriters, Ames Supply Company was incorporated in
August 1902. Soon after, Arthur R. Ames, Sr. discovered that
throwing out a used core or platen was a waste. So, at night he
would apply new rubber to them and recycle the part instead.
From there, Ames
developed the practice of recovering different types of rollers and
also supplying tools and cleaning supplies to typewriter technicians.
In fact, he may have been the first recycler in the business
machine industry.
Since its inception, the
company has not only grown, it has become a family heirloom passed
down through the generations. Currently, the company’s operating
President is Ames, Sr.’s granddaughter’s (Claudia Hildebrandt)
husband, Robert C. (“Bob”) Hildebrandt. Their son, Rob Hildebrandt
(great grandson of Arthur R. Ames, Sr.) started with the company in
1988. He has since worked his way up through the company to become
Vice President.
Today, Ames Supply
Company is located in a 22,000 sq. ft. facility in
Lisle, Illinois.
They also have a 67,000 sq. ft. distribution center in another
suburb of Chicago.
They supply many
industry specific products for technicians spanning the following
industries: Third Party Service Organizations; Bio-Medical
Technology; Banking Equipment Repair; Amusement, Coin-Op, and
Gaming; Telecom & Datacom Installation and Repair; Reprographics;
Electronics; and Printing industries.
Future
Ames looks forward to
the future of continuing to serve their current and prospective
customers. Since more and more customers are coming from the web
and enjoy the technological advances of online transactions, Ames’
first future goal is to re-vamp their website to do just that. “We
want to make it easy for our customers to do business with us,” said
Rob Hildebrandt.
While shopping online at
www.amessupply.com is currently available, look forward to a new and
improved Ames website in July where you will be able to access your
account history, place re-orders, easily track orders and access
personalized pricing through a login ID. Orders will also be
processed more efficiently as they will be automatically be entered
into the business sales and accounting systems with the click of a
mouse.
“We are also currently
making advancements in lasers,” Hildebrandt continued. Numerous
newly added items to their product offering include OEM and
remanufactured laser printer toner cartridges and maintenance kits.
Contact Ames Supply
Company:
www.amessupply.com
info@amessupply.com
800-323-3856
800-848-8780 Fax
by Jamie Hamilton— in
addition to writing business profiles in ENX, Jamie writes and
designs ads, brochures, catalogs, newsletters, and technical manuals
for companies in the imaging industry. She can be contacted at:
Tel/ Fax 502-896-1051 or e-mail her at:
jamiewriter@hotmail.com.
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