“We eliminate the dealers’ need to send out a technician to follow up the install.  We save companies salaries, Worker’s Comp, gas, mileage, car insurance, etc.  When businesses eliminate their own truck and use an outside source, it eliminates a lot of overhead costs,” said founder and CEO of Business Solutions Transport, James Peifter. 

Business Solutions Transport services a two hundred and fifty-mile radius from its Gardena, CA location and a three hundred and sixty-mile radius from its Dallas, TX facility (including parts of Oklahoma and Louisiana).  In the future, BST hopes to bridge the gap between the two and service everything from Dallas to LA.

For local dealerships looking to get copiers to customers without breaking their backs, BST will deliver your copier no matter what it takes.  Stairs? No problem.  Tight fit and needs a lift?  BST has it covered with their lifting and stair climbing equipment. 

 “We will do whatever it takes to deliver a machine,” says Peifter.  They once moved a copier into a small room built for the existing machine.  With their maneuvering and lift equipment, BST elevated the new machine above the countertop, installed it, and slid the old one out the door. 

Are your customers leasing a machine?  Have BST pick it up and deliver it to your customer when they are ready.  BST will simply store it in their 10,000 sq ft facility.  When the time comes they will install the machine for your customer so that it is ready for your technician to give the customers an in-depth overview of the machine.

Not only can BST deliver to your customers the copier they need when they need it, they are professionals.  They are “clean cut” and wear embedded polo shirts to every job.  BST understands the importance that your customers see your copier in hands they can trust; they value your customers’ first impressions.  “We represent our dealers not BST,” said Peifter.

While appearance is important to BST, what distinguishes them in the industry is their quality.  If something happens in the field they take care of it.  If a copier is damaged in a move they replace the part.  Peifter assures customers, “If there’s a problem and we do damage a machine, we will promptly get it fixed.”  

If there is a copier your technician needs to check, don’t wait until it is at your customer’s facility.  Have your technician meet up with the copier at BST’s 800 sq ft tech shop.  Each of its 6 workstations has a dedicated twenty-amp circuit, three 208 dedicated lines and networking with a 12-port hub.

A technicians dream? Maybe.  BTS lets you worry about servicing your customer while they get your copier up and running.  Your technicians’ presentations will become much more personal and customer friendly, because they will be able to focus on the customer.   Let BTS handle the initial set-up.

New to BST?  If you have never used BST’s service, they are offering dealers 20% off when you mention the ad in this month’s ENX!  Balance your costs and save using BST to move your machines, so you can quit breaking your back and start scratching your customers’.

James Peifter, a certified technician for Toshiba and Panasonic, founded Business Solutions Transport in 1999 after being in the copier business for thirteen years.  He was moving copiers for an alternate copier delivery service when he realized that he could offer the service to dealers better himself.

After deciding to go for it, he mortgaged his house and sub-leased 600 sq ft of warehouse space from a friend.  It took about 30 days total to come up with the proper equipment, trucks, and staff of five to begin. One of the five is James’ wife, Theresa, who is the CFO and in charge of HR, “she’s my only partner,” said Peifter.

Six months later, BST moved into a 2000 sq ft facility.  Business continued to grow and the company expanded a year later to a 4,000 sq ft facility that held them for only 6 months.  Today, their 10,000 sq ft facility serves them well and business is good. With 25 employees in CA and 6 in TX BST is moving more copiers than ever.

The biggest move they’ve made so far for one client is 860 copiers in two and a half weeks.  Two trucks a day carried the copiers to their new location.  That’s 34 copiers per trip.  “We did all the legwork.  All they had to do was send a technician in.  The equipment was set up and ready to go.  They didn’t have to send their warehouse guys out there or deal with all the trash that 800 machines accumulate.  It really saved them a lot of time and money.”

What travels faster than BST copiers, perhaps, are its recommendations. Word of mouth has carried the company.  It is the only advertising they’ve ever had aside from the branding of their trucks, until this year’s ENX ad. 

Expansion is what the future holds for this company.  With a strong customer base to work with including Canon Business Solutions and Danka, BST is looking forward to widening its scope to service the Bay Area in California along with the more extensive venture of connecting transport between its Dallas and Gardena facilities. 

This will allow copiers to be sent and stored between the two cities offering dealers of all sizes a chance at competing for business away from home.  The internet may make the world a smaller place as far as business is concerned, but BST gets you there.  They take your copier to its location and set it up. 

Your technician’s job just got 5 times easier and more importantly, faster.  He/ She can make more service stops a day, giving a presentation of the copier to your customers not breaking down boxes and unwrapping copier pieces.  Isn’t customer service your main concern?  Maybe basic set-up shouldn’t be.